Privacy Policy

Collection of Personal and Health Information

We collect certain information from clients and website visitors, including:

• Personal Identification Information: Name, address, contact information, insurance details, and emergency contact information.
• Health Information: Medical history, mental health records, addiction history, treatment plans, and any other relevant health information necessary to provide effective care.
• Financial Information: Insurance information, payment methods, and billing details for service coverage.

We only collect the information necessary to provide quality care and operate our services. Information may be collected directly from the client, through forms completed on our website, or via other communication channels with our admissions and clinical teams.

Use of Personal and Health Information

Surf City Detox uses collected personal and health information solely to provide, coordinate, and enhance treatment and recovery services. Specific uses include:

• Administering treatment and creating individualized care plans
• Communicating with healthcare providers, insurance companies, and relevant third parties for treatment, billing, and payment purposes
• Managing our internal operations, such as treatment assessments, quality improvement, and legal compliance

We may also use aggregate, non-identifiable data to improve our services or analyze trends, but this data will not contain any information that can identify individual clients.

Confidentiality and Disclosure of Information

Surf City Detox is dedicated to maintaining the confidentiality of all client information. We will not disclose personal or health information without explicit written consent, except in the following circumstances permitted or required by law:

• For Treatment: To communicate with other healthcare providers involved in your care, as necessary to coordinate treatment.
• For Payment: To communicate with insurance providers and billing entities for service coverage and reimbursement.
• For Healthcare Operations: For internal quality improvement, staff training, and other healthcare operational purposes.
• As Required by Law: To comply with legal obligations, including mandatory reporting laws or court orders.
• In Emergency Situations: To prevent a serious threat to a client's health or safety or the health or safety of others.

Safeguarding Your Information

Surf City Detox takes strict measures to protect client information from unauthorized access, disclosure, or misuse. Our facility adheres to the following practices:

• Data Encryption: Sensitive information is encrypted to protect data during transmission and storage.
• Access Controls: Access to personal and health information is restricted to authorized personnel only, who are trained on maintaining confidentiality.
• Physical Security: Our facility is equipped with security measures to protect against unauthorized access.

Client Rights

As a client of Surf City Detox, you have the following rights regarding your health information:

• Access to Records: You may request access to your health records for review and obtain copies as permitted by law.
• Request for Amendments: You have the right to request corrections to your health information if you believe there are errors or omissions.
• Request for Confidential Communications: You may request that we communicate with you through alternative means or locations to ensure your privacy.
• Restrictions on Disclosures: You may request certain limitations on how we use or disclose your information, though we may not be able to comply in cases where such limitations could impact your care or are not legally permissible.
• Accounting of Disclosures: You can request an accounting of certain disclosures we have made of your health information, except those made for treatment, payment, or operational purposes.

Use of Cookies and Website Analytics

Our website may use cookies and similar technologies to collect non-identifiable information for site functionality, performance analytics, and to enhance the user experience. Cookies may collect details such as IP addresses, browser types, and pages visited. This information does not contain any personal health information and is used only to improve the quality of our website.

You may choose to disable cookies through your browser settings, but this may limit your ability to use some features of our site.

Third-Party Links

Our website may include links to third-party websites. Surf City Detox is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Surf City Detox reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the revised effective date. By continuing to use our services after any changes, you agree to the updated policy.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Surf City Detox or directly with the U.S. Department of Health and Human Services. Filing a complaint will not affect your treatment, and we will not retaliate against any client for filing a complaint.